ABAL acknowledges its responsibility to serve our customers in a fair, reasonable and ethical manner. We recognise that we must work within the parameters of financial legislation and regulations to provide the best products and services to our customers, third party providers and other stakeholders. We understand that we are responsible to our customers to observe high standards of conduct and behaviour in the performance of our duties.

All ABAL employees should demonstrate the kind of conduct and behaviour that reflect the aspirations endorsed by the Banking Code of Practice and the BCCC Guidelines, and more importantly adhere to the norms of conduct stated by Commissioner Kenneth Hayne - “These norms of conduct are fundamental precepts. Each is well-established, widely accepted, and easily understood.”

  • Obey the law;
  • Do not mislead or deceive;
  • Act fairly;
  • Provide services that are fit for purpose;
  • Deliver services with reasonable care and skill; and
  • When acting for another, act in the best interests of that other.