To our valued customers,

On behalf of my team and I, we hope you, your family, and loved ones are keeping well and staying safe at home.

As the effects of COVID-19 continue to impact our day-to-day activities, my team and I want you to know that we are thinking of you all. Our sole traders and small businesses, our customers currently unemployed, our young families, our elderly, and all our customers from near and afar.

Our teams have been working diligently to ensure our customers are fully supported with minimal disruption to their overall banking experience, whilst also ensuring the health and well-being of our employees and customers remains our key consideration.

As a community, we patiently await further updates and advice from the government and health authorities.

In the meantime, we are available to assist you and are open for business.

Whether you require assistance with your home loan repayments or need a hand to keep your business going, we remain readily available to support you where possible.

We recognise that every individual and business’ circumstances will vary, particularly in these conditions, and encourage you to keep in contact with your Branch or Relationship Manager, who can be contacted directly.

For the added safety of our employees and our customers, we are temporarily operating at reduced hours across our branches. To keep up to date with your branch’s opening times, click here.

We also encourage all businesses and individuals to review their respective state government sites for financial support and relief payments available to them, where eligible, during this period:

Please do also keep in touch with us via our website, where we will continue to post regular updates and any important notices.

Continuing to work together over the coming weeks to keep the virus’ spread low will allow us all to get back on track as a whole community.

Keep safe and well – and let’s stay positive as we manage through this period, together.

Yours sincerely,
Joseph Rizk OAM

CEO & Managing Director