We understand that some of our customers may be experiencing financial hardship. This means they want to pay what they owe but are unable to do so, or they anticipate being unable to do so in the near future.

This may be due to a number of reasons, including:

  • unemployment
  • illness
  • medical expenses
  • relationship breakdown
  • reduced income
  • business failure
  • customer over-commitment

If you are an eligible customer you might be able to apply for financial hardship assistance. To decide on your application, we may request from you supporting documents including completing a new loan application form.

The types of assistance available will depend on your particular financial circumstances, reasons for experiencing financial hardship and future prospect.

Our financial hardship arrangements focus on situations from which you can recover your financial position. In these situations, we may be able to help you by:

  • agreeing to interest only payments for a short period;
  • extending the term of your loan to reduce your repayments; or
  • temporarily postponing or deferring payments.

These arrangements may require you to pay more interest over the loan term.

We encourage you to get in touch with your Relationship Manager at your home branch as soon as possible, to learn what your options are.