We understand that some of our customers may be experiencing financial hardship. This means they want to pay what they owe but are unable to do so, or they anticipate being unable to do so in the near future.

This may be due to a number of reasons, including:

  • unemployment
  • illness
  • medical expenses
  • relationship breakdown
  • reduced income
  • business failure
  • customer over-commitment

If you are an eligible customer you might be able to apply for financial hardship assistance. To decide on your application, we may request from you supporting documents including completing a new loan application form.

The types of assistance available will depend on your particular financial circumstances, reasons for experiencing financial hardship and future prospect.

The types of assistance include:

  • Extending the term of the loan for a certain period and reducing the repayment amounts
  • Postponing repayments for a specific period, six to twelve months to be assessed on a case by case basis.
  • Suspending any debt collection activity while these arrangements are in place.

We encourage you to get in touch with your Relationship Manager at your home branch as soon as possible, to learn what your options are.