How to protect yourself from scams & fraud
Individuals who are concerned that their personal information may have been disclosed due to the Optus data breach are advised in the first instance to check the Optus website for information and contact Optus via the My Optus App or call 133 937. If a Customer considers they may have been affected by this data breach, they may wish to make a privacy complaint. Before you lodge a privacy complaint with the OAIC, you need to need to complain to Optus first. For information about complaining to Optus, see Optus’ Complaint Handling Policy.
Customers can protect themselves through good security practice:
- Be particularly wary of scams delivered by SMS or phone calls – do not trust a caller because they have some of your personal information (e.g., name, address, date of birth) or appear to be calling from a trusted number. Hang up on the call (or ignore the SMS) and call the organisation on the trusted number printed on a recent statement or invoice.
- If you receive a message that your password has been changed for any account, this can be an early sign of compromise. Verify that you can still log into the account by typing the URL from a recent statement or invoice directly into your browser – do not click on any links in the message.
- Watch for unexpected loss of mobile phone service – often shown as an “Emergency Calls Only” or “SOS Only” indication on your phone. If you see this, call your mobile provider immediately from another phone, to check your account hasn’t been accessed (i.e., to issue a replacement SIM card or to try to move your mobile number to another provider).
- Monitor your accounts for unexpected transactions, or new products being opened – if you see an unexpected transaction or account, call your bank immediately.
- Ensure you have two-factor authentication on your personal accounts where it is available, including with your mobile phone provider, your personal email accounts, and your financial institutions.
- More tips on how to protect yourself are outlined on our security page.
We encourage you to also refer to these useful links to help you protect yourself:
Scamwatch – Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams
ID Care - IDCARE is a not-for-profit national identity and cyber support service. IDCARE can help BOQ customers reduce the harm they experience from the compromise and misuse of their identity information.
ACSC - The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online.