Privacy Policy Print E-mail

Web Site Privacy Policy Statement

About this Privacy Policy Statement

This statement applies to this Web Site, www.arabbank.com.au, which is operated by Arab Bank Australia Limited (ABN 37 002 950 745) (the "Bank") (the Bank and its related bodies corporate are referred to in this statement as the "Group", "us" or "we").

We understand and appreciate that you may be concerned about your privacy and about the confidentiality and security of information we may gain about you online. We are committed to protecting your privacy and to complying with the National Privacy Principles.

Please read this statement to understand how, in the context of this Web Site, your personal information is collected, used, protected and recorded by us. Your use of the Web Site indicates your acceptance to the Bank's Web Site Disclaimer, Internet Banking Terms and Conditions and this statement.

We may from time to time change the content or services found on this Web Site without notice as we continue to strive to improve the means of providing you with the products and services you require. Consequently, this statement may change from time to time so please periodically review this statement.

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Information Collected

The type of information which we collect about you will depend on how you use the facilities offered on the Web Site and which products or services you use.

If you visit the Web Site to browse or download information, the web server will record the date and time of your visit to our site, the pages viewed and the information downloaded. We generally use this information for statistical purposes.

Any information that you enter on to an online application form (for example, contact details, Tax File Number and financial information) will only be collected by us if you submit your online application. In other words, if you cancel your application or log out prior to submitting your application, any information which you had entered is automatically deleted.

Any information that you enter to operate your bank accounts online (for example, internet ID, passwords, payee details and payment amounts) will be collected and stored by us or our agents and used to effect the transactions authorised by you in accordance with the Bank's Internet Banking Terms and Conditions.

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Cookies

We use "cookies" to enhance functionality, to keep track of your visits, provide personalised features and as part of the identification process for our online services.

A cookie is a small data file that contains information about your visit to a web site. This information is provided by your computer during you first visit to a web server. The server records this information in a text file and stores this file on your hard drive. When you visit the same web site again, the server looks for the cookie and structures itself based on the information provided. A cookie only identifies your computer to a web server when you visit the site, they do not identify users.

Most web browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser.

If your browser is configured to reject all cookies, you will be unable to use services on this Web Site that requires cookies in order to participate. You may still be able to use some information-only pages if you do not accept cookies.

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Use and Disclosure of Information

We will not use or disclose information collected about you (including information collected by cookies) other than for:

  • the primary purpose for which the information is collected (that is, providing products or services to you);
  • a purpose which is related to the products or services we provide to you and which you would reasonably expect us to use the information for (for example, updating our records, contacting you or for statistical purposes);
  • a purpose required, authorised or permitted by or under any law; or
  • a purpose made known to you and to which you have consented.

Your information may also be used within the Group to enable us to offer you other products and services that will enhance our relationship with you. If you do not want to receive any such communication from us, please contact us and advise us of your decision.

The information provided by you at this Web Site may be disclosed to our agents, contractors or third party service providers who provide administrative, telecommunications, computer or other services to us in connection with the operation of this Web Site or our business and are under a duty of confidentiality to the Bank to keep such information confidential.

We will not sell or disclose your information to any other individual or entity outside the Group for marketing or other purposes unless required or authorised by law.

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Security

We maintain strict standards and procedures to prevent unauthorised access to your personal information and ensure correct use of information. We use encryption technology to ensure your information is protected when being sent over the Internet. Access to your account and account information is protected from unauthorised access through the use of secure passwords and user log-ons and other security procedures. You must not divulge your password to anyone.

While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us over the Internet and you do so at your own risk. However, once we receive your transmission, we take all reasonable steps to ensure that your information is secure on our systems and those of our agents.

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Your access to your information

You are able to access and update your personal information at any time. If you wish to do so, please contact us. We may charge you a reasonable fee for accessing your personal information.

Please also contact us whenever there is a change to your personal information or as soon as you are aware that the details we have about you are not accurate, complete or up-to-date. We will then take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.

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Complaints

If you have a complaint regarding the way in which your personal information is being handled by us, please contact us in the first instance. The Problem Resolution procedures in the Product Disclosure Statement (PDS) outline the Bank's procedures for complaint handling. If we are unable to reach a satisfactory solution through negotiation, you can request an independent person to investigate the complaint such as the Privacy Commissioner.

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Links to other sites

Our Web Site contains links to other web sites and this statement has no application to these other web sites. We are not responsible for the privacy practices or the content of these other web sites.

Please see our Web Site Terms and Conditions for more details on the conditions of use of our Web Site.

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How to contact us

If you have any questions or require feedback about this statement, please contact us.

Privacy Co-ordinator
Arab Bank Australia Limited
Address: Level 9, 200 George Street, Sydney NSW 2000
Postal Address: P O Box N645, Grosvenor Place, Sydney NSW 1220
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Telephone: 1800 646 484 or, if calling from overseas, 612 9377 8900
Fax: (02) 9221 5428

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This page was last updated on 21 June 2008.

© 2001-2008 Arab Bank Australia Limited ABN 37 002 950 745 AFSL 234563. All rights reserved.

 
To the extent that any material on this page could be construed as advertising or promotional material for our products, a Product Disclosure Statement (PDS) is available on this website, and should be considered before making any decision on these products.