Your Password

To access the Internet Banking Service, you need your Internet ID and Password. We will provide you with an Internet ID and confidential, temporary password once we have received and processed your application. Your Password is like any other Personal Identification Number (PIN) and helps protect the security of your information. You must therefore keep your Password secure and confidential to you.

Please note, under no circumstances will Arab Bank Australia request your PIN/password in an email, or by any other means. If you have received any communication requesting your PIN/password, please contact us immediately on 1800 646 484.

To ensure your Password is protected from unauthorised use, we have established some password criteria that you must comply with. These criteria are detailed on the "Using this Site" page which can be viewed here.

You must ensure that:

• You do not reveal your Password to any other person, not even family members and friends;
• Your Password is not recorded in any way which would allow any other person to determine that it is your Password. This includes ensuring that your Password is not easily identifiable or easy for others to guess (such as your birth date or street address);
• You keep your Internet ID and Password separate and apart from each other;
• You do not allow any other person to watch you enter or hear your Password; and
• You do not permit any other person to use your Password.

We strongly recommend that:

• You change your Password regularly;
• You choose a Password that consists of a combination of numbers and letters; and
• When changing your Password, ensure that it is significantly different from passwords you have used before

As an additional security check, whenever you change your password or instruct our Internet Banking staff to generate a new password for you, an email is sent to the email address you supplied us with indicating that your password is changed.

If at any time you suspect that the security of your Password has been breached or your Password has been lost or stolen, you must ensure that your Password is changed immediately. You must also immediately notify Arab Bank Australia of the suspected breach. Arab Bank Australia can then cancel the password and arrange for you to enter a new one. If you unreasonably delay notifying us, your possible loss as a result of unauthorised transactions on your linked accounts may increase.

Your Computer

For your security, the Arab Bank Australia Internet Banking Service is set up to automatically log off the user and end the session if there has been no activity for 8 minutes.

However, you should always remember to properly log out or exit the Internet Banking Service as soon as you have finished using it or if you are leaving your computer unattended so as to ensure that others cannot access the Service and your personal and account details.

Please remember you are also responsible for your own PC anti-virus and security measures to help prevent unauthorised access via the Internet Banking Service to your personal and account details and transactions. You must therefore:

• Ensure that you always have current anti virus software running on your computer and it is regularly updated;
• Install a personal firewall and anti spyware software and ensure they are regularly updated;
• Avoid opening programs or files obtained from an unknown source;
• Scan any new programs or files before opening; and
• Regularly install updates and security fixes for your operating system.

Your Internet Web Browser

Whenever you access the Arab Bank Australia Internet Banking service:

• Only access the Internet Banking service from the Arab Bank Australia web site.
• Never accept links or redirections from other websites or emails to log into the Internet Banking service
• Always check you browser displays the security padlock at the bottom or top of the browser window;
For Internet Explorer
For Mozilla Firefox

Double clicking this padlock will bring up the site security certificate. Make sure this certificate contains the name Arab Bank Australia Ltd.

• Be aware of fake websites or suspicious emails that claim to be from Arab Bank Australia, and report these immediately;
• Avoid using computers at public places, such as Internet cafes, to undertake any online banking function.